A culture of continuous improvement…

“Seek marginal gains to outperform – small steps that create a contagious environment, where a philosophy of continuous improvement engages everyone.” (adapted from Sir David Brailsford, 2015)

Sir David Brailsford eloquently and concisely outlines the key characteristics of high performing teams in this great 2 minute video…click the photo belowIt is probably true that there are some key principles that are at the heart of high performing teams that enable outperformance .. all of which are highly applicable and relevant to education.

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Sir David Brailsford identifies a number of key principles that allow teams and organisations to over-perform or out-perform others. These are explored below…

1. “Recruit the best people that you can find”. What if we are really fussy over recruitment; ensuring that we recruit the very best to the team? What if we were also focused on this being a good behavioural fit … given that attitude is the key aspect in creating an over-performing culture?  There are a number of organisation who largely recruit based on attitude – often gaps in core skills can be closed. What if we started with First Who Then What?…

g2g-first-who“Good to great companies first got the right people on the bus (and in the right seats) –and the wrong people off the bus –and then figured out where to drive it.”

(Jim Collins)

What if these were the superheroes, linchpins, mavericks or Freds whose connectivity and altruistic collaboration enabled the organisation to fly?


2. Seek out the “Podium people – ask, who is the best in the world?” What if organisations identified the best in the world? What if we then understood where they were, how and what they achieve? What if we then work out precisely where we are and then plot to close the gap? By setting direction for the “Podium People” in our field we set the expectation high. What if we habitually faced the brutal truths of our own performance?…

“have the discipline to confront the most brutal facts of your current reality, whatever they might be.” (Collins)

podium

By aspiring to reach and exceed Podium People we commit to do “whatever it takes” and embark on a journey, an accumulation of steps…

“What we can do and what the best schools do already – is ask where they would like to be in five years time (aiming for the podium) and what steps they will take to get there” … ” the best schools accumulate these small steps and describe themselves as being on a journey.” (Tim Brighouse)

What if we time limit the drive for improvement?…

“To achieve great things, two things are needed; a plan, and not quite enough-time.” (Leonard Bernstein)


3. Seek Marginal Gains, because small improvements in a number of aspects that we do can have a huge impact to the overall performance of the team.

marginal-gains

What if we realised that impact, stickability and the effectiveness of any change is in the detail and that where change is planned, simple and purposeful big change and impact can follow? … often with unexpected benefits…

“We need to prepare ourselves for the possibility that sometimes big changes follow from small events, and that sometimes these changes can happen very quickly!” (Malcolm Gladwell)

Jobs-quote

What if we understood greatness was about the choices we make and the discipline to see them through?…

“Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice and discipline.” (Jim Collins)


“Leaders are only truly in charge when they inspire others to take charge.” (Simon Sinek, 2012)

4. Give Ownership, because with ownership comes motivation. What if we trusted that because we have set the destination … on exceeding our podium people/organisations and  that we have the right people on the bus … then these people are best placed to lead and make decisions? That by giving ownership we increase autonomy and this drives-up motivation and performance that is widely owned and more likely to be sustained. – “pushing decision making to the action” (David Marquett)

What if this ownership was allied to responsibility and accountability – a measuring stick and evaluation that rewards and supports motivation? … so that individuals know they are doing a remarkable job.

What if we connected individuals to collaborate? … Seth Godin reminds that groups/teams need a clarity of destination and an ability to connect and communicate … collaboration and improvement follows…

“…groups of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group only needs two things to become a tribe: a shared interest (vision) and a way to connect and communicate.” (Seth Godin)

What if, as John Kotter identifies, we create and facilitate connection and collaboration (right hand side) alongside hierarchy that challenges, supports and delivers accountability (the left hand side)? It is balancing these that create a successful, agile team/organisation.

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5. Absolute clarity of role – People need to own and absolutely accept the role they have, but importantly they need to believe it is the right thing to do. What if we understood that Individuals perform well when there is absolute clarity on what is expected of them? Too often leaders complain of poor performance only to realises that they have never been clear in the first place as to what was expected.

What if we also identify the standards and insisted on the highest of expectations – in all that you do? What if we create a positive, risk-embracing environment and culture so that we face the brutal truths and seek feedback and understanding to maintain continuous improvement?


Maybe then we would build teams in education from middle to senior to executive leadership that understand outperformance, borrow from other professions, sports and organisations to realise the leadership potential that exists.

Maybe then by asking…

  • …do we have the right people on the bus and in the right seats?
  • …do we know who the podium organisations are? – and how we close the gap?
  • …do we find marginal gains for continuous improvement?
  • …do we give and facilitate ownership for improvement and balance with accountability?
  • …do we have absolute clarity on roles and responsibilities and ensure that the standards and expectations are set high … within a feedback and risk-taking culture?

we would would better understand our organisation and how we create the conditions for great teams to grow, succeed and out-perform. After all, in academies/schools leadership and the extent that leadership creates high performing teams directly relates to the success or otherwise of the organisation.

“Delivery never sleeps.” (Barber)

March 2015

Connected collaboration and deliberate altruism… growing great organisations and systems

Connected collaboration and deliberate altruism… how great organisations grow and coherent education systems improve…

del alt 3


slide-5-638It is probably true that…for organisations to excel and become great the internal climate needs to support individuals to connect, collaborate and be deliberately altruistic. These indispensable individuals (mavericks, superheroes, connectors, change agents, linchpins, Freds etc.) draw maps, bring Art to work and accelerate organisations toward greatness.

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It is also probably true that this scales to a system leadership level such that great systems grow where deliberate altruism within collaborative networks/multi academy trusts enable clusters of schools to be remarkable; to bring Art to education – lifting-up communities.


Which begs the question: How do we enable change leaders and linchpins across the system (within academies and across clusters of Academies) to connect, collaborate and be deliberately altruistic to deliver world class education?

Perhaps Seth Godin expresses it best: “What happens when you build an organisation (or system) that is flat and open? what happens when you expect a lot and trust the people you work with?” …and what if we create the climate/platform for connection, collaboration and deliberate altruism? … maybe then system leadership has a chance to raise the bar and make education remarkable.

“(when) Schools pull together and share their best ideas, while simultaneously employing peer pressure to achieve more for the sake of all students (and the whole community).” (Hargreaves et al. 2014)


What if there are superheroes in our midsts?… What if we set them free to bring Art to work, to be remarkable, to be heroes who seek connection, who collaborate, who are deliberate, innovative and who altruistically spread ideas that work, because they are close to the action and they are infectious with enthusiasm. Tumblr_mnh27a7WA31rir6lho1_1280 Who are the superheroes?… What if we had more Freds in organisations and across systems? The story goes that Fred was the postman of Mark Sanborn. Fred cared; he cared a lot about providing a service – he did not have to, but he did – he went beyond the call of duty to add real value. Not because he had to, because he wanted to…he was extraordinary and he made Mark Sanborn consider the Fred factor; for which he identifies four principles…

  1. Everyone makes a differencedo we exploit opportunities to make a difference?
  2. Everything is built on relationshipsdo we always invest in relationship building?
  3. You must continually create value for othersdo we lift others up & create value?
  4. You can reinvent yourself regularlydo we take a fresh look and reinvent ourselves?

How many Freds do you know? Organisations that have Freds, add value and are likely to thrive. It is for leaders to create an oasis of Freds within their organisation – and even better if they inspire others to take charge…

“Leaders are only truly in charge when they inspire others to take charge.” (Simon Sinek, 2012)

What if we had more linchpins in organisations and across the system? Those that say…Linchpin_TTb What if we actively recognised, grew and recruited linchpins, These are positive deviants, who engage in “positive deviant practices.” (Heaths) Seth Godin in his Tribes and Linchpin books identifies that these individuals bring Art to work, are creative and are linchpins that link and connect widely. Gladwell would describe them as Connectors. (Tipping Point). 499b343267ee2a7181a9913c4f593c48 What if we allow linchpins to bring Art to work and drive improvement from within? What if we also devolve and push decision making and innovation closer to the action (David Marquet), so that Linchpins and connectors influence others, lead change and release potential to secure improvement? Maybe then change and improvement will have greater stickability, be more effective and more consistently delivered. It is exactly these individuals who “Don’t settle” (Steve Jobs) and consistently reflect and innovate deliberately around the few things that matter. See: Strategic Leadership | fanatical discipline and deliberate delivery. Jobs


What if we enabled and created a platform for these change agents, innovators, linchpins and Freds to do their work…to be given the time and space to energise and accelerate improvement where it matters … near to the action.

“The role of the leader is to enable, facilitate, and cause peers to interact in a focused manner…but still only a minority of systems employ the power of collective capacity.” (Fullan, 2010)

What if leadership within an organisation and across the system created a climate for individuals to thrive, to lead…what if it offered discretion to be creative and innovative? And what if it was less about the leaders at the top and more about enabling and freeing linchpins and Freds to go about making remarkable things happen?

“There are conditions under which people thrive and conditions under which people do not. The culture of an (Academy) is essential…it is organic. If the conditions are right – you give people a different sense of possibilities, a new set of expectations and offer discretion to be creative and innovative…things spring to life…real leaders know that.” Ken Robinson 

And What if leaders sought not to command and control, but to create a climate of possibility that enabled people to rise up, influence and do remarkable things?

“The real role of leadership in education…is not and should not be command and control the real role of leadership is climate control, creating a climate of possibility…people will rise to it and do things that you did not anticipate and could not have expected.” (Ken Robinson) 

Quotation-Seth-Godin-giving-leadership-work-ideas-people-Meetville-Quotes-228804 What if we developed tribes…

“…groups of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group only needs two things to become a tribe: a shared interest (vision) and a way to connect and communicate.” (Seth Godin)

After all, given freedom we should trust that… f163eaa3b112c76e1f850c9a4ba57189


What if the mode of operation was deliberate altruism. As Adam Grant considers, there are givers, matchers and takers. The takers hold what they have, steal ideas and focus on self-interest. The matchers only give if they receive something of equal value. The givers who give strategically/deliberately, make things happen, they gain far more and they contribute to improvement. We all know takers, matchers and givers. It is interesting that whilst this works on an individual level it is also true at an Academy level. Where Academies give they make a contribution to the system…everyone benefits…in fact more comes back… a-few-quotes-from-its-not-how-good-you-areits-how-good-you-want-to-be-3-728

“There is a crucial difference between the wisdom of openness and the folly of unguarded innocence. (Givers can be the most and the least successful)” (Hargreaves and (Grant))

What if every organisation created the space and supported connected collaboration for individuals to bring art and what if system leaders understood the power of networks…John Kotter provides an excellent diagram of how a great organisation maintains a hierarchical structure with all the necessary line management and accountability whilst enabling connected networks to exploit the linchpins and Freds in the organisation to connect and enabling the organisation to be agile and innovative. If we place a number of hierarchies (academies) around a central network, a network that connected linchpins and Freds across the system, we have the model that connects. If this connection and collaboration is built on deliberate altruism we have the basis for enhancing system leadership and a chance to reshape education. Slide1

Uplifting leadership entails engaging a talented team that values risk and creativity, acknowledges and tolerates honest mistakes, and has members that participate and “play” in interchangeable roles. They inspire each other as leadership emerges throughout the group.” (Hargreaves, 2014)


What if organisations/academies deeply connected and collaborated across networks/clusters of schools and altruistically shared everything such that there was a wide responsibility for system improvement? What if all Principals/Headteachers were system leaders or change agents?

“If as a principal you go it alone, you can only go so far…although it is possible to become a great school despite the system you are in, it is not possible to stay effective if the system is not cultivating greatness in all of its schools…the system matters a great deal.’ (Fullan, 2014)

The best system leaders look out to improve within whilst contributing to the wider system. What if we did not see local schools as competitors? what if there was a greater recognition that the success of other schools increases system success and this is better for everyone? Hargreaves et al.(2014) identifies three powerful combinations of collaboration and competition:

  • Co-opetition: the alliance of opponents achieve greater value together than they can achieve alone.
  • Uplifting federations: that include competitors increase social value for the wider community as well as for each individual organisation.
  • Being on the collaborative edge: enhances motivational value; pushing up performance in the comradely quest to keep innovating and outdo others – in a way that moves everyone up to a higher level.

“There are many strategic benefits…from aligning joint effort, and for combining collective investment for competitive gain. Uplifting leaders know that these (collaboration and competition) are the yin and yang of enduring success.” (Hargreaves, 2014)


Maybe then…Academies will develop greater opportunities and platforms to support individuals to be linchpins, connectors, Freds and change agents. Maybe where the connection and collaboration of these individuals is deep and deliberate altruism dominates, great ideas and approaches will grow from within the organisation.

and Maybe this will…push decision making, innovation, research, development and delivery to the people closest to the action. Perhaps this greater ownership and drive increases consistency and take-up and importantly is better attuned to the needs of students and the Academy. Perhaps this will also allow Academies to be agile enough to stay on the cutting edge … ever closer to creating remarkable approaches that deliver unusual outcomes for students and families.

…and Maybe if we take these ideas and apply them at an Academy level and to Principals as system (uplifting) leaders across networks of schools and multi academy trusts we could transform education. Creating deep connections and collaboration based on deliberate altruism would better allow clusters, trusts and networks to lift up communities and regions….making education remarkable.

Perhaps it is at this level that we require our system leaders (our uplifting leaders) to be superheroes, Freds, connectors and linchpins to take on the responsibility for taking a deliberately altruistic approach to collaboration, creating a remarkable education system…that has a wide and deep impact on communities/regions.

and perhaps there should be greater focus and measure of these qualities and approaches …such approaches are poorly incentivised at present…and yet it offers a remarkable opportunity to grasp and shape education.

Maybe then we will have a coherent system and shift into the top right quadrant where connected collaboration and deliberate altruism dominates… del alt 3 February 2015 | @DrDanNicholls https://twitter.com/DrDanNicholls

Judge teaching over time not over 20 minutes

Progress over time

Whilst Ofsted highlight …”120. The judgement on the quality of teaching must take account of evidence of pupils’ learning and progress over time,” many schools rely heavily on brief 20 minute observations to judge the quality of teaching. This emphasises performance over systematic long term teaching impact on progress. The former encourages observation tricks and hoop-jumping the latter focuses on habits and approaches that sustain progress for each child over time.

Supporting teachers to move from Requiring Improvement to Good is often achieved by insisting on a number of non-negotiables. Teachers seek and are supported to tick-off a series of aspects of teaching and learning; they perform a 20 minute section of a lesson by tumbling and jumping between different teaching and learning strategies and approaches to ensure that they tick enough of the criteria to get them over the Good line. The consequence is that observations are high-stakes with Teachers performing a range of tricks that often hamper learning and rarely support the conditions required for students to make good or better progress over time. Teachers then carry the label of their last 20 min observation. Improving teaching needs to move much more toward rewarding teaching that has strong habits that typically create learning conditions that enable students to consistently make good progress.

jumpy progress

Student progress is not linear over time. Students make progress when the conditions are right and when they make breakthroughs in their learning (progress is more catastrophic than uniform). The blue line highlights a better description of progress over time (accepting that there will also be ‘dips’ in learning along this blue line). When teaching is good/outstanding it secures jumps in students progress because the teacher habits and typicality of approach maintains conditions for learning that promote and provoke students to make progress more often. The vertical line provides a representation of a lesson observation, scaled larger than reality, but nevertheless highlighting the tiny sample of a students journey measured by observation. We also then extrapolate the judgements made in this lesson and make the assumption that this represents a teachers performance across all of their classes all of the time … it doesn’t.

The bar below highlights how small a sample the 20 minute observation represents compared the learning over time. This sample is very likely to be unrepresentative and  hide the typicality and actual quality and effectiveness of teaching. This also only shows one class; if we place 6-8 more blue bars alongside then the sample size becomes even more unrepresentative (or ridiculous). We can be guilty of placing far to much emphasis on the 20min observed sample and place too little weight on the evidence of progress over time or use the conditions, habits and practices to extrapolate progress into the future. If we agree that what matters is the typical quality of teaching and the ability of that teaching to genererate good progress or better over time then we should look beyond the 20 minute observation to seek evidence of progress over time. We should also consider how the conditions for learning in the observation can be extrapolated (with care) to assess the likely progress of students into the future.

obs in time

We have made too much of progress in a lesson or part lesson. We have not helped ourselves at times by using phrases like, “do the students know or can they do something that they could not at the start of the observation.” In feedback we are often susceptible to making it clear to teachers that we are judging the lesson (20mins) and not them as a teacher. The reality is that measurable progress for students is unlikely in 20 minutes, but that it is possible to examine and judge the conditions present in the lesson that give us reassurance that students have, are and will make at least good progress over time…are they getting a good deal?

The first bar below shows how dominant the sample observation can be on grading a lesson and by extension the teacher that delivered the lesson. Where we weight the judgement heavily on what is observed it tempts a teacher performance; a mad rush to run through a range of strategies that are often detailed on the observation form. The consequence is the teachers teach a lot, students are busy and often bewildered, moved-on, and asked to show how much progress they think they have made. The punctuation in the lesson through questioning, AFL, modeling, peer assessment, paired work, group work, four minutes of writing…. Tick boxes on the form, but in quick combination reduce the conditions required to secure progress over time. Far better to judge the typicality of teaching and therefore the effectiveness of teaching by considering a range of evidence.

bars

If we are to reward typicality of teaching and teaching that generates good or better progress over time then the weighting of our evidence should use a range of sources. The evidence from the observation of the teaching should provide an insight into the conditions that are typical for the students over time. Much more emphasis should be placed on evidence from students, their books, evidence from panning (backwards and forwards) and the data/outcomes for this class.

With the emphasis on rewarding and promoting teaching that secures progress over time then perhaps feedback and judgements should highlight typically good or typically outstanding or typically requiring improvement or typically inadequate as more appropriate judgements on the quality of teaching. The importance of progress over time to a judgement is highlighted in this table…

table

This rewards those teachers that work hard, have good habits and the professional ability to generate that conditions in a classroom that secure good or better progress over time. This means that we should have stickier judgements for individual teachers. The first bar below highlights the range of grades that could be achieved in an academic year by a single teacher due to the high stakes nature of 20 minute observations (the observation providing a label to be carried by that teacher until the next observation). Where the emphasis is more around typicality then judgements are stickier and more reflective of the typical quality of teaching (shown by bar two). This will have the effect of polarising teaching judgements. Where teaching uses effective approaches and habits that secure progress over time the evidence will always be in books, in the planning, in the student voice, the routines, shown in the quality of feedback, in the purpose and meaningfulness of the learning journey…where this happens good and outstanding teaching becomes securer over time. Where the opposite is true, where teachers rely on the performance, mark less, plan less, have less purpose and less focus on the journey and the outcomes the typicality of teaching will require improvement…and that is likely to be true for all classes … and we are back to the importance of habits that sustain student progress over time.judgements

What would observation criteria that emphasised the importance of progress over time look like? Here is an example that places progress over time as the key determinant on the typical quality of teaching. Below this are an indication of the approaches that would contribute towards securing the conditions required for securing progress over time…

lesson obs

The form, therefore, indicates areas that may be observed that are more likely to support good progress over time. These are not prescribed or essential, neither are they a set of tick boxes to be checked to determine the grade. When the key determining judgement is progress over time, the 20 minute lesson observation is no longer a performance or does it necessitate the teacher jumping through hoops. Whilst the lesson could be all singing and all dancing it could also be students sat silently redrafting a piece of work for 20 minutes or performing or engaged in a piece of art etc. This approach frees teachers to not change practice under observation; secure in the knowledge that the observer is measuring progress secured over time not the number of tricks and hoops-jumped in 20 minutes.

Prescribe adequacy, unleash greatness…

All of which links to the trendy ideas around moving from tight to loose. To get to good it is often about being tight; using non-negotiables to raise the bar. To move through typically good to typically outstanding it is about loosening or unleashing greatness. You do this because teaching is a craft not a science; the ability to facilitate 30 teenagers often of mixed ability to make good progress requires an awareness, a professionalism and ability to keep all students progressing. Sometimes that is about engaging, inspiring, provoking responses and sometimes that is learning vocabulary, a spelling test, redrafting, testing, feeding back, being diagnostic and closing gaps. The best person to judge this interplay is the teacher. We need to recognise this and use observation to judge teaching impact over time and not on how many boxes a performer ticked in 20 minutes. This should empower teachers who then have greater freedom and…

  • Purpose (secure student progress to give them a better chance in life)
  • Autonomy (you decide how you secure student progress)
  • Mastery (it is a craft not a science, be creative and innovative – seek mastery in teaching to drive progress) (Dan Pink)

Where a teacher has taken on a class, from another teacher or at the start of the year there needs to be a shift in the emphasis placed on the different parts of the evidence. An early judgement on typicality would extrapolate the observed conditions, judge the likely impact of habits, use teacher planning and dialogue to consider the likely typicality and impact of teaching over time…and re-visit later to judge impact. The longer the teacher has a class the more the emphasis will shift to actual measurable progress over time from their starting point with the class.

As we reward progress over time (making it a determining judgement)  we need to increasingly compare actual (external) outcomes with our typical gradings of teaching. There has been a poor relationship between the quality of teaching judged through lesson observation compared to actual outcomes of the students; class performance often does not stack up well against observation data. A focus on progress over time should generate a greater link between the judgements on typicality teaching and student outcome. 

So ticking tricks in 20 minutes is mis-leading and does not focus on what matters. What matters is that students receive typically good and outstanding teaching every lesson so that they make progress over time. Those teachers that create the conditions for progress more often should be rewarded, for it is the impact of this teaching that supports students to make progress over time that counts. The freeing/loosening nature of this view on teaching and rationalising the part that observation has to play in judging teaching releases professionals to teach anyway they choose, without ticking any prescribed boxes, so long as students make progress over time and this is reflected in a triangulation of evidence then teaching is typically good and outstanding and these judgements are stickier….and that feels right.

April, 2014