A culture of continuous improvement…

“Seek marginal gains to outperform – small steps that create a contagious environment, where a philosophy of continuous improvement engages everyone.” (adapted from Sir David Brailsford, 2015)

Sir David Brailsford eloquently and concisely outlines the key characteristics of high performing teams in this great 2 minute video…click the photo belowIt is probably true that there are some key principles that are at the heart of high performing teams that enable outperformance .. all of which are highly applicable and relevant to education.

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Sir David Brailsford identifies a number of key principles that allow teams and organisations to over-perform or out-perform others. These are explored below…

1. “Recruit the best people that you can find”. What if we are really fussy over recruitment; ensuring that we recruit the very best to the team? What if we were also focused on this being a good behavioural fit … given that attitude is the key aspect in creating an over-performing culture?  There are a number of organisation who largely recruit based on attitude – often gaps in core skills can be closed. What if we started with First Who Then What?…

g2g-first-who“Good to great companies first got the right people on the bus (and in the right seats) –and the wrong people off the bus –and then figured out where to drive it.”

(Jim Collins)

What if these were the superheroes, linchpins, mavericks or Freds whose connectivity and altruistic collaboration enabled the organisation to fly?


2. Seek out the “Podium people – ask, who is the best in the world?” What if organisations identified the best in the world? What if we then understood where they were, how and what they achieve? What if we then work out precisely where we are and then plot to close the gap? By setting direction for the “Podium People” in our field we set the expectation high. What if we habitually faced the brutal truths of our own performance?…

“have the discipline to confront the most brutal facts of your current reality, whatever they might be.” (Collins)

podium

By aspiring to reach and exceed Podium People we commit to do “whatever it takes” and embark on a journey, an accumulation of steps…

“What we can do and what the best schools do already – is ask where they would like to be in five years time (aiming for the podium) and what steps they will take to get there” … ” the best schools accumulate these small steps and describe themselves as being on a journey.” (Tim Brighouse)

What if we time limit the drive for improvement?…

“To achieve great things, two things are needed; a plan, and not quite enough-time.” (Leonard Bernstein)


3. Seek Marginal Gains, because small improvements in a number of aspects that we do can have a huge impact to the overall performance of the team.

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What if we realised that impact, stickability and the effectiveness of any change is in the detail and that where change is planned, simple and purposeful big change and impact can follow? … often with unexpected benefits…

“We need to prepare ourselves for the possibility that sometimes big changes follow from small events, and that sometimes these changes can happen very quickly!” (Malcolm Gladwell)

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What if we understood greatness was about the choices we make and the discipline to see them through?…

“Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice and discipline.” (Jim Collins)


“Leaders are only truly in charge when they inspire others to take charge.” (Simon Sinek, 2012)

4. Give Ownership, because with ownership comes motivation. What if we trusted that because we have set the destination … on exceeding our podium people/organisations and  that we have the right people on the bus … then these people are best placed to lead and make decisions? That by giving ownership we increase autonomy and this drives-up motivation and performance that is widely owned and more likely to be sustained. – “pushing decision making to the action” (David Marquett)

What if this ownership was allied to responsibility and accountability – a measuring stick and evaluation that rewards and supports motivation? … so that individuals know they are doing a remarkable job.

What if we connected individuals to collaborate? … Seth Godin reminds that groups/teams need a clarity of destination and an ability to connect and communicate … collaboration and improvement follows…

“…groups of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group only needs two things to become a tribe: a shared interest (vision) and a way to connect and communicate.” (Seth Godin)

What if, as John Kotter identifies, we create and facilitate connection and collaboration (right hand side) alongside hierarchy that challenges, supports and delivers accountability (the left hand side)? It is balancing these that create a successful, agile team/organisation.

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5. Absolute clarity of role – People need to own and absolutely accept the role they have, but importantly they need to believe it is the right thing to do. What if we understood that Individuals perform well when there is absolute clarity on what is expected of them? Too often leaders complain of poor performance only to realises that they have never been clear in the first place as to what was expected.

What if we also identify the standards and insisted on the highest of expectations – in all that you do? What if we create a positive, risk-embracing environment and culture so that we face the brutal truths and seek feedback and understanding to maintain continuous improvement?


Maybe then we would build teams in education from middle to senior to executive leadership that understand outperformance, borrow from other professions, sports and organisations to realise the leadership potential that exists.

Maybe then by asking…

  • …do we have the right people on the bus and in the right seats?
  • …do we know who the podium organisations are? – and how we close the gap?
  • …do we find marginal gains for continuous improvement?
  • …do we give and facilitate ownership for improvement and balance with accountability?
  • …do we have absolute clarity on roles and responsibilities and ensure that the standards and expectations are set high … within a feedback and risk-taking culture?

we would would better understand our organisation and how we create the conditions for great teams to grow, succeed and out-perform. After all, in academies/schools leadership and the extent that leadership creates high performing teams directly relates to the success or otherwise of the organisation.

“Delivery never sleeps.” (Barber)

March 2015

Creating the conditions for over-performance

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“The truth is that only a tiny fraction of people get lucky.” (Gove, 2013)

Simon Cowell said: “I didn’t work hard when I was at school. I left at 16 and I didn’t have any qualifications. I was useless. The secret is to be useless at school and then get lucky.” Gove responded: “This is an irresponsible and stupid thing to say. Teachers strive every day to ensure children understand the importance of learning, hard work and discipline. Simon Cowell’s comments undermine their efforts. The truth is that only a tiny fraction of people get lucky.”

In Malcolm Gladwell’s book ‘Outliers’ he describes the importance of opportunity and circumstance in becoming successful, “Success is not a random act. It arises out of a predictable and powerful set of circumstances and opportunities.” (Gladwell)  – the contrast with Cowell is that opportunity is one part of the success equation. Opportunity is nothing without Grit or the “persistence, doggedness and the willingness to work hard for twenty-two minutes to make sense of something that most people would give up on after thirty seconds.” (Gadwell)

A short insight into outliers, 10,000 hours and what makes people successful is provided in this interview of Gladwell: http://www.youtube.com/watch?v=Hz4hPbHIZ6Y – it ends with Gladwell urging, “society to build institutions that provide opportunities to work hard.” …it is opportunity that is seized that creates success not chance or luck or talent alone.

David Beckham provides an excellent example. Whilst at Man Utd Under 15 Academy, he spent every school holiday in Manchester. Like many other successful individuals Beckham had four things, opportunity, competition from like-minded individuals, GRIT and deliberate practice…he writes:

The incredible thing about that generation of lads, who came into the youth team (1. opportunity) with me in 1991, is that they were committed to hard training, as I ever was. We couldn’t get enough of it. Gary and Phil Neville had a Dad whose basic motto was ‘give everything and you will reap the rewards.’ At the end of practice, while most of the older lads were sitting in the canteen with their feet up, Gary was still pounding the ball against the wall… I already had a strong work ethic because of my family background (rise review – background counts four times more than school attended)Practice was like second nature. But with these guys (the Nevilles, Giggsy, Nicky Butt, Scholsey) (2. competition from like-minded individuals) I knew I had to take it to another level, to put in the extra shifts, to leave nothing to chance. We had to show commitment like never before…and that is exactly what we did. (3. GRIT)”…The more we practiced the better we became. Soon we were overtaking the older boys who were realising, a little to late, that they had taken things to easy…It wasn’t just the quantity of practice, it was the incredible focus on quality. (4. deliberative practice)” (David Beckham, 2013)

Even with opportunity, only effort and commitment over time (GRIT) combined with practice that is …”intentional, aimed at improving performance, designed for your current skill level, combined with immediate feedback and repetitious.”  (Malcolm Gladwell) … will allow individuals to succeed, to become over-performers based on their context and background and to be outliers.

Creating these conditions will allow individuals (and groups) to over-perform and become Outliers;

  1. Opportunity (getting teaching and learning right – teaching that is… intentional, aimed at improving performance, designed for your current skill level, combined with immediate feedback and repetitious?
  2. Competition from like-minded individuals (Peer groups, ethos, language, aspiration, pastoral support, House system?) – growing an epidemic of strong work ethic.
  3. GRIT (an ethos of possibility for all through effort) Outliers focus on long term goals, ignoring short-term distractions. – they are unswervingly future-focused.
  4. Deliberative practise approach… learn-revise-test-feedback-learn…marginal gains increasingly creating outliers compared to starting points.

bell curve

Whilst in the world of celebrity the role of luck maybe high; we live in a world that requires a series of conditions to exist and an attitude and approach that enables individuals to succeed. Education and schools are increasingly providing, supporting and developing these enabling conditions and opportunity … indeed we cannot afford not to secure over-performance, to buck-the-trend and to create the conditions that increase the occurrence  of OUTLIERS.

“To build a better education system we need to replace the patchwork of lucky breaks, context and arbitrary advantages that determine success…with a system that provides opportunities and the conditions for all to feel success.” (Malcolm Gladwell, adapted)