A sense of belonging: is one of humanity’s most basic needs; feeling an affinity with a group, that accepts you.
Enabling colleagues to feel a sense of belonging is an exercise in leadership. Leadership that creates the conditions for colleagues to feel psychologically safe and able to engage in meaningful work. It is under these conditions and when the climate is right, that colleagues feel a sense of belonging, that they have status and are empowered to use their agency to add value. When colleagues are encouraged and empowered they feel the protected and secure sense of being an insider.
“To feel a sense of belonging is to feel accepted, to feel seen and to feel included by a group of people… to not feel belonging is to experience the precarious and insecure sense of an outsider.” (Owen Eastwood, 2021)
Organisations that seek to be as amazing as the colleagues within, actively create the conditions for belonging. Under these conditions colleagues feel an affinity to the group and to the mission, they feel the security and acceptance that gives them the mandate to bring themselves to others and to their work. Where leaders create these conditions there is an alchemy of purposeful engagement that is self-sustaining and creates momentum; the momentum of the many on a mission.
Enhancing belonging requires nuanced leadership that understands the complexity of humans and human motivation to empower and align collective effort; freeing capability and capacity. It is this nuanced leadership that deliberately leads, makes decisions, upholds values, sets parameters and direction to a compelling future that empowers colleagues. Under these conditions colleagues feel the security of deliberate leadership that both holds and frees colleagues to make good decisions, more often and aligned in the pursuit of meaningful work.
“…an organisation is not a machine – it is a collection of individual human beings. …built on normal, everyday human relationships, and it will work so much better for us if we approach its design from a human-level perspective …understanding the “cultural magic” that makes an organisation feel truly human and creates a sense of connection and belonging.” (Tracey Camilleri, et al., 2023)
The following identifies the conditions required for connection and belonging.
Relationships, relationships, relationships
“It is difficult for us to realise how much information is socially transmitted, because the amount is staggering and the process is largely transparent.” (Pascal Boyer)
Treat people well. If belonging is an exercise in leadership, then leadership is an exercise in relationships. Leaders who engage with, listen to, seek to understand, learn, connect colleagues and at the same time make decisions, bring clarity, lead and set direction, create the climate for belonging. Be a host, not a guest.
Strong leaders use time to listen, learn and build relationships. This is about ensuring colleagues are known as individuals, individuals with a unique story, a story that is heard. Understanding an individual’s story allows colleagues to weave collective stories into the future; creating insiders, who feel and believe that they each belong.
“Isn’t it odd. We can only see our outsides, but nearly everything happens on the inside.” (Charlie Mackesy)
Taking time to build relationships and understanding what is on the inside is not just about securing belonging, it is also a matter of status and esteem.
Belonging that is alive in the DNA
Creating the conditions for belonging is not accidental, it is a deliberate attempt to influence the climate in which colleagues thrive. The organisation’s values, explicit and implicit, are the antecedent conditions for creating the climate for belonging. Values are never achieved just in words. Values need to be lived, to be meant, to be evident in artefacts, actions, behaviours, routines and language; our words matter, a lot, they are the window into the soul.
“…your culture is… (the) assumptions your colleagues use to resolve the problems they face every day …how they behave when no one is looking. If you do not methodically set your culture, then two thirds of it will end up being accidental, and the rest will be a mistake.” (Ben Horowitz)
Values that are just written, cliché ridden or tokenistic will erode, not build, belonging. Colleagues want to feel part of something bigger than themselves, something tangible and meaningful. Building culture is the result of all interactions and actions, over time, secured in years not months. Strong organisations invest deeply in values, they map values through the organisation, challenge anti-value behaviours and seek to nudge and reinforce values over time; it is what we do, it is what we are, it is how we come to be.
“Integrity is doing the right thing even when no one is watching.” (C.S. Lewis)
Connect peers with purpose | describe a compelling future
Life is too short not to do something that matters. Connecting peers with purpose, encourages joint enterprise and individuals to have skin in the game, in the shared pursuit of something bigger, triggering a greater sense of belonging. Strong leaders paint pictures of what could be; building loyalty to the joint mission, rather than the leader.
Communication from set pieces to seemingly inconsequential comments, constantly set tone, reinforce culture and create the lived experience of what it is to be a member of this group. The art of leadership is revealed in meaningful communication, which connects colleagues to a shared purpose; knowing why we exist, gives us identity and something to belong to.
Belonging evaporates in a vacuum. Colleagues are cast adrift and feel a reduced sense of belonging where leaders fail to make decisions, set rules and implement well. Colleagues are not well held in an environment of constant initiative and u-turn or one that lacks direction or purpose. Place a few bets well; bets that all colleagues have a stake in, long term investments.
…and connect peers with each other. Build collaborative structures, give permission, provide mandates and expect colleagues to collaborate in a shared quest that adds value. This is at the heart of a learning organisation, one that frees colleagues to explore together, to learn together, to support each other and to make a difference.
“To be successful beyond the very short run, all organisations must incorporate moral purpose, respect, build, and draw on human relationships; and foster purposeful collaboration inside and outside the organisation.” (Michael Fullan)
Give away the ending, step away from the plot and the characters.
Leaders should give away the ending of the story/quest/mission in technicolour detail. They should also begin the story with the truth of the present situation, setting the scene, the baseline for the quest to follow. With the start and the end in place, leaders need to empower others to develop the plot, the twists, the character development that create the story; empowering others to find the way.
“…people rise to the occasion when they are helped by leaders who develop others to do something that is individually and collectively worthwhile. Such leaders tap into fundamental virtues of humans – and when they do, improvement happens quickly.” (Michael Fullan)
Leadership is not a passive activity, it is deliberate, seeking to empower colleagues, giving permission to exercise agency within the bounds of the shared values, headed toward our compelling, shared future. Colleagues thrive when they have purpose and the autonomy to seek mastery (Dan Pink).
Clarity is kindness. Colleagues need to understand the rules of the game and to understand what constitutes success in this team; how they belong. Without clarity, there is an uncertainty in action and a risk in expressing agency. Humans like rules, it is this clarity that creates safety.
Resist the temptation to simplify the complex.
Leave room for colleagues to express their agency. The dance between leading/directing and empowering drives the dividend, the value an organisation adds. The sweet spot between directing and empowering, enables more to contribute to the mission. Over directing, stifles contributions and agency, it denies professionalism and local decision making.
“When we build a culture of people who eagerly seek out and take responsibility, we build a culture that enables a special kind of resilient freedom.” (Seth Godin)
Feel the tension, leaders need to live and be happy with cognitive dissonance. Holding ideas in tension and resisting simplifications, or the urge to codify too far into the professional space. Whilst being clear about how we do things here is important (for the complicated), where provision is complex, leaders must invest in professional learning and the professional judgement of those closest to the action. We tend to be compelled to simplify, when many areas in education are in tension and require nuance; strong leaders live with and exploit this tension.
As a general rule people do not simply do what they are told to do (or at least not well or over time). Creating the conditions for colleagues to bring art to their work creates the climate for ownership, experimentation to get excited about the work.
Creating places of belonging is an exercise in nuanced leadership that invests deeply in human relationships. Leadership that influences the daily weather to create the long term climate that builds organisations as great as the colleagues within.
“In the end, all that matters is how we feel about the places we spend most of our time in. It is the sense of belonging that defines our experiences.” (Rob Carpenter)
When the weather conditions in our sector seem to be decreasing belonging, it is reassuring that belonging is typically situational, built, grown and strengthened locally with leaders building havens that we need to deliberately nurture more widely for our sector; a sector worth belonging to and where more feel that they belong.
Dan Nicholls | April 2023